Support

Professional Service

VeloDB's professional services keep your data warehouse running smoothly,

providing priority technical support, consulting service, and training & certification to maximize database management value.

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Priority Technical Support

Every product purchase includes Standard Support. For faster response times and dedicated experts,Priority Support is available as a separate upgrade

	Standard Support	Priority Support
Support Hours	Business hours	24/7/365
Number of Case Submitters Allowed	Unlimited	Unlimited
Support Personnel	Technical Support Team	Dedicated Technical Support Experts
Initial Response Time	Urgent: 1 hour High: 4 hours Normal: 2 business days	Urgent: 10 minutes High: 2 hours Normal: 1 business day
On-site Support	Not Available	For the safeguarding of critical business operations and resolution of significant issues, with dedicated on-site expertise to ensure rapid resolution and minimal downtime.

Standard Support

Support Hours

Business hours
Number of Case Submitters Allowed

Unlimited
Support Personnel

Technical Support Team
Initial Response Time

Urgent: 1 hour
High: 4 hours
Normal: 2 business days
On-site Support

Not Available

Priority Support

Support Hours

24/7/365
Number of Case Submitters Allowed

Unlimited
Support Personnel

Dedicated Technical Support Experts
Initial Response Time

Urgent: 10 minutes
High: 2 hours
Normal: 1 business day
On-site Support

For the safeguarding of critical business operations and resolution of significant issues, with dedicated on-site expertise to ensure rapid resolution and minimal downtime.

Consulting Service

All consulting service is exclusive benefits for priority support clients

Solution Consulting

Customized data analysis solutions to meet your industry-specific and business needs, ensuring alignment with your strategic goals and operational requirements.

Architecture Optimization

Enhance your database architecture for efficiency and scalability. This includes high-availability design, table optimization, and cluster planning to ensure a robust and scalable system.

Performance Optimization

Optimize query performance, resource management, and overall system efficiency to enhance database operations.

Training & Certification

The customized training is exclusive benefit for priority support clients

Foundational Training

Free self-paced training, available to everyone.

Gain foundational skills in VeloDB and Doris.

Advanced Training

Learn from VeloDB experts by attending one of our live virtual training sessions.

Instructors deliver the content live, providing interactive and in-depth learning experiences.

Customized Training

Customized content based on your needs, including big data industry insights, product and business use cases, and best practices.

This option is designed to meet the unique requirements of your organization.