Support

Professional Service

VeloDB's professional services keep your data warehouse running smoothly,

providing priority technical support, consulting service, and training & certification to maximize

database management value.

Priority Technical Support

	Standard Support	Priority Support
Support Hours	Business hours	24/7/365
Number of Case Submitters Allowed	Unlimited	Unlimited
Support Personnel	Technical Support Team	Dedicated Technical Support Experts
Initial Response Time	Urgent: 1 hour High: 4 hours Normal: 2 business days	Urgent: 30 minutes High: 2 hours Normal: 1 business day
On-site Support	Not Available	For the safeguarding of critical business operations and resolution of significant issues, with dedicated on-site expertise to ensure rapid resolution and minimal downtime.

Standard Support

Support Hours

Business hours
Number of Case Submitters Allowed

Unlimited
Support Personnel

Technical Support Team
Initial Response Time

Urgent: 1 hour
High: 4 hours
Normal: 2 business days
On-site Support

Not Available

Priority Support

Support Hours

24/7/365
Number of Case Submitters Allowed

Unlimited
Support Personnel

Dedicated Technical Support Experts
Initial Response Time

Urgent: 30 minutes
High: 2 hours
Normal: 1 business day
On-site Support

For the safeguarding of critical business operations and resolution of significant issues, with dedicated on-site expertise to ensure rapid resolution and minimal downtime.

Consulting Service

Solution Consulting

Customized data analysis solutions to meet your industry-specific and business needs, ensuring alignment with your strategic goals and operational requirements.

Architecture Optimization

Enhance your database architecture for efficiency and scalability. This includes high-availability design, table optimization, and cluster planning to ensure a robust and scalable system.